We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

It is possible that Firefox uses to much memory and crashes because of out-of-memory (OOM) issues.

• https://support.mozilla.org/kb/firefox-uses-too-much-memory-ram

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
• Do NOT click the Reset button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

The last four crash reports as requested in your email to me.

bp-2f107f91-0bcb-42dc-8b59-376fe2141229 12/29/2014 2:41 PM 016a0da8-f01f-4e84-a3b8-2f30026468f7 12/20/2014 8:28 AM 7e7918ce-c164-4f8f-9d2c-ae86e2bb79d8 12/18/2014 11:36 AM b137d7b3-b47b-428d-99fe-055e9bc9b183

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

The crash report flagged these programs;

ntdll.dll = Microsoft

Signature hang

Process Type plugin Shockwave Flash Version:16.0.0.235

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I checked the memory usage and that isn't the problem.

bp-0872da15-4bb1-42d1-8437-cbb9f2150123 1/23/2015 12:50 PM bp-083d9292-1efa-4e8e-9954-9e8612150123 1/23/2015 12:48 PM bp-e3fc00a6-d4e4-49a0-9116-53e8c2150123 1/23/2015 12:48 PM bp-2f107f91-0bcb-42dc-8b59-376fe2141229 12/29/2014 2:41 PM bp-516e8068-d6b1-4afe-9809-d57122150124 12/14/2014 5:16 PM bp-6700322a-e620-408a-8b8d-7a1b92150124 12/12/2014 7:56 AM bp-4d370466-6873-49b9-a3fb-9a03a2150124 12/11/2014 8:10 AM

The crash report flagged these programs;

Signature mozilla::plugins::child::_invoke

Process Type plugin Shockwave Flash Version:15.0.0.246

npswf32_15_0_0_246.dll = Shockwave Flash

Update to the current Firefox c35 Download Firefox Full Installer For All languages And Systems {web link}

Update your Flash Player v16.0.0.287
https://www.adobe.com/products/flashplayer/distribution3.html

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting