We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Hardware acceleration crashes FF29 NVidia 460

  • 6 antwoorde
  • 10 hierdie probleem
  • 21 views
  • Laaste antwoord deur guigs

SteveMilward
SteveMilward
more options

FF29, NVidia 335.23 drivers, GTX460, Windows 8.1 Update

When hardware acceleration is enabled, FF29 crashes on start up. When Hardware acceleration is disabled, FF29 opens and works, but slowly.

IE11 hardware acceleration is enabled, with no problems.

Can you please provide a fix for this soon? Disabling hardware acceleration is not an elegant solution to the problem.

Thanks, Steve

FF29, NVidia 335.23 drivers, GTX460, Windows 8.1 Update When hardware acceleration is enabled, FF29 crashes on start up. When Hardware acceleration is disabled, FF29 opens and works, but slowly. IE11 hardware acceleration is enabled, with no problems. Can you please provide a fix for this soon? Disabling hardware acceleration is not an elegant solution to the problem. Thanks, Steve

All Replies (6)

Michael Verdi
Michael Verdi
more options

Hi Steve,
Can you give me some of your recent crash IDs? That will help us be able to file a bug so we can get this fixed.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7 Thanks,
Michael

SteveMilward
SteveMilward Vraag-eienaar
more options

Thanks for your reply Michael.

Here are the details you asked for:

bp-1002c860-53bb-4ff1-a5fb-7b3102140430 30/04/2014 11:59 bp-90cef488-106d-4b38-b3e5-7330b2140430 30/04/2014 11:59 bp-687747fc-f4c4-43a5-a71b-e1d932140430 30/04/2014 11:59 bp-9d4ab0a6-d968-42e6-a5fc-1c53f2140430 30/04/2014 11:59 bp-394d7e60-ab02-4cab-9a4c-a71d72140429 29/04/2014 20:58

Hope that helps. If there's anything else you need, please ask. Regards, Steve

guigs
guigs
more options

Michael has reported these to an open crash bug. There are two signatures however and I think that it is crashing doe to a translation of pixels not having a destination. (Though this is probably a bad explanation).

I did read that there are some beta drivers for the graphics card you reported. If I may ask, is there a website or any specific steps you take before it crashes, or is it just on startup?

Thank you for your input!!

SteveMilward
SteveMilward Vraag-eienaar
more options

Hi,

The crashes happen on start up. I can sometimes get to the home page, but when I go to the 'open menu' dropdown, it crashes. The only way I can get to the start is to do safe mode start, when turn hardware acceleration off.

I've just downloaded the NVidia 337.50 Beta drivers and will install them. Of course I'll report back when I've installed them and tried FF30 Beta 1.

Regards, Steve

SteveMilward
SteveMilward Vraag-eienaar
more options

Installation of new drivers does not solve the issue.

Regards, Steve

guigs
guigs
more options

Hi Steve,

Thank you for confirming this. For crash bugs this is the expected case for creating a detailed crash bug: https://developer.mozilla.org/en-US/d.../Triaging_crash_bugs What's next would be to find a regression window for this driver: Finding a Regression Window I also added the keyword regressionwindow-wanted

I am not entirely sure if this is correct, but the crash is a call to a status update on an accelerated thread that has timed out? other comments on the other crashes are seeing blank pages and most are start up crashes. But of course this does not say much on where this regression window started.