Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My homepage brings up an unwanted tab.Don't want the tab.I, going back to IP utill it is fixed.

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

my home page is ixquick.com and don't want nor use add ons .Only within the last month has this annoying tab been appearing requiring an additional keystrock every time I enter foxfire.

my home page is ixquick.com and don't want nor use add ons .Only within the last month has this annoying tab been appearing requiring an additional keystrock every time I enter foxfire.

Gekose oplossing

Is the new tab blank or does it show content from a particular site?

Another user had a second tab opening (blank) and it was caused by one of his extensions. Even if you do not recall installing one, they can sneak in when you install other software.

Please check for nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable (or remove).

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the Add-ons page and click one of the links as the last step.

Does that get rid of the extra tab?

Note: If there is no Remove button, the extension was installed externally to Firefox. You can check the Windows Control Panel, Uninstall a Program. If you click the "Installed on" column heading to sort by date and scroll down to about the time the problem started, you might be able to spot the problem.

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

Is the new tab blank or does it show content from a particular site?

Another user had a second tab opening (blank) and it was caused by one of his extensions. Even if you do not recall installing one, they can sneak in when you install other software.

Please check for nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable (or remove).

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the Add-ons page and click one of the links as the last step.

Does that get rid of the extra tab?

Note: If there is no Remove button, the extension was installed externally to Firefox. You can check the Windows Control Panel, Uninstall a Program. If you click the "Installed on" column heading to sort by date and scroll down to about the time the problem started, you might be able to spot the problem.

more options

This issue can be caused by the MySearchDial extension.

You can check if you have a user.js file in the profile folder to initialize prefs each time Firefox starts.

The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: Open with) if you didn't create this file yourself.

The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Director: Show Folder (Linux: Open Director; Mac: Show in Finder)