We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Below

  • 1 antwoord
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur philipp

baradicus
baradicus
more options

I have just reinstalled Firefox and I am trying to get all my settings back the way they were and when I try to go to the add ons page from the menu I get a untrusted notification. What is up with that and how do I fix it.

I have just reinstalled Firefox and I am trying to get all my settings back the way they were and when I try to go to the add ons page from the menu I get a untrusted notification. What is up with that and how do I fix it.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do