We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Memory leak in explict\images\content\used

  • 1 antwoord
  • 6 hierdie probleem
  • 3 views
  • Laaste antwoord deur user633449

radoinc1
radoinc1
more options

Since about a week ago my girlfriend's Firefox 19.0.2 started to crash with low memory message. She's using a laptop with 3 gig of memory and Windows 7 32. Her add-ons are adblock, WeatherBug and some spellcheckers. I reinstalled her browser and also installed Memory Fox plugin. It didn't help. Crashes occur once in one or two days after several hours of browsing.

I asked her to save the "about:memory" page when the low memory message appears. These are the first lines:

1,347.68 MB (100.0%) -- explicit

├──1,007.93 MB (74.79%) -- images

│ ├──1,007.71 MB (74.77%) -- content

│ │ ├──1,007.65 MB (74.77%) -- used

│ │ │ ├────601.40 MB (44.62%) ── raw

│ │ │ ├────361.11 MB (26.79%) ── uncompressed-nonheap

│ │ │ └─────45.14 MB (03.35%) ── uncompressed-heap

│ │ └──────0.06 MB (00.00%) ++ unused

│ └──────0.22 MB (00.02%) ++ chrome


She also sent me the page just after she started Firefox (with her pinned tabs) and there are no such memory figures.

Unfortunately I can't be more specific. She can't say if she changed something recently and she's also unable to cause it to happen when I am there.

Since about a week ago my girlfriend's Firefox 19.0.2 started to crash with low memory message. She's using a laptop with 3 gig of memory and Windows 7 32. Her add-ons are adblock, WeatherBug and some spellcheckers. I reinstalled her browser and also installed Memory Fox plugin. It didn't help. Crashes occur once in one or two days after several hours of browsing. I asked her to save the "about:memory" page when the low memory message appears. These are the first lines: 1,347.68 MB (100.0%) -- explicit ├──1,007.93 MB (74.79%) -- images │ ├──1,007.71 MB (74.77%) -- content │ │ ├──1,007.65 MB (74.77%) -- used │ │ │ ├────601.40 MB (44.62%) ── raw │ │ │ ├────361.11 MB (26.79%) ── uncompressed-nonheap │ │ │ └─────45.14 MB (03.35%) ── uncompressed-heap │ │ └──────0.06 MB (00.00%) ++ unused │ └──────0.22 MB (00.02%) ++ chrome She also sent me the page just after she started Firefox (with her pinned tabs) and there are no such memory figures. Unfortunately I can't be more specific. She can't say if she changed something recently and she's also unable to cause it to happen when I am there.

Gewysig op deur radoinc1

All Replies (1)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!