Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

What changed in Firefox versions 15,16 & 17 while viewing network security cameras?

  • 3 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur CamView

more options

I have been viewing my network Axis security camera's over my local area network for years with Firefox. After update version 15, I can only view the image for a few seconds before I have to reload the page because the image will disappear. The camera's server stays up, but the video image is gone, and telling me to reload page. After a reload it comes back in. Sometimes it will only last 5 sec's, other times between 30 & 60 sec's. If I downgrade to version 14.0.1, it all works fine like it should again. Am I doomed to use this version now forever? Or is there a way to tweak the newer version to let me view the video image longer? Camera's video image is in Motion JPEG format and I have the latest Java & flash installed. I also have tried Firefox with all plugins disabled and it still don't help. I have 64 bit Windows 7 for operating system.

I have been viewing my network Axis security camera's over my local area network for years with Firefox. After update version 15, I can only view the image for a few seconds before I have to reload the page because the image will disappear. The camera's server stays up, but the video image is gone, and telling me to reload page. After a reload it comes back in. Sometimes it will only last 5 sec's, other times between 30 & 60 sec's. If I downgrade to version 14.0.1, it all works fine like it should again. Am I doomed to use this version now forever? Or is there a way to tweak the newer version to let me view the video image longer? Camera's video image is in Motion JPEG format and I have the latest Java & flash installed. I also have tried Firefox with all plugins disabled and it still don't help. I have 64 bit Windows 7 for operating system.

All Replies (3)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Started Firefox 17 in safe mode and disabled all plugins, extensions & themes. Also unchecked hardware acceleration and the problem is still there. It seems to be worse with multiple camera's in different tabs. When I downgrade to 14.0.1 version I can have three camera's in different tabs and click between them without losing the images. See attached image of what I get when image disappears in FF versions 15,16 & 17.

more options

This problem is the same on 3 different computers. My desktop plus 2 laptops. All have 64 bit windows 7 OS. When I roll back to version 14.0.1, everything is fine and I can keep the camera view images up for hours. I guess I am stuck with the older version of Firefox until this is fixed.