how do i update firefox so that it is on firefox 15?
How do I update my firefox so that it is at the 15 level? I have netflix and everytime I try to watch a show it asks me to install silverlight. I called netflix and they said that it is a firefox issue and that I need to be updated to firefox 15.
I am also wondering: Why do you not offer a service call? I tried looking for a number to call and talk to someone and I couldn't find one on your site.
All Replies (3)
Firefox, like most free software programs, does not have a telephone number. This is the official support website.
You do have Firefox 15 already, however I bet your silverlight is out of date, which makes netflix not work. Try to update Silverlight by installing http://go.microsoft.com/fwlink/?LinkID=229322.
Then, type about:addons into your address bar, press Enter. And then go to plugins, and Enable Silverlight.
Your system details list doesn't show the Silverlight plugin, so either you have not installed the Silverlight for Firefox or Firefox isn't finding it by scanning in the usual places.
You can also use Tools > Add-ons to open the Add-ons Manager and click the Plugins tab to see if Silverlight is installed, but is disabled.
There used to be a telephone support service years ago but it was third-party and might as well be people reading from cue cards.