Firefox crashes on OSX 10.6.8 after update
Hi. I've followed all the steps located [http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-...] and Firefox is still crashing. My crash ID is bp-12330949-db76-498f-af0a-2c9eb2111101 . I've removed and reinstalled the latest Firefox 7 and am still having problems. Firefox worked fine prior to Mac OSX security update which I just installed.
Any help appreciated.
Thanks.
Gekose oplossing
Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-12330949-db76-498f-af0a-2c9eb2111101
Firefox 7.0.1 Crash Report [@ RapportTanzan7.dylib@0x7f7f ]
Similiar crash here: http://support.mozilla.com/nl/questions/891272
This is a crash in Trusteer Rapport. On Windows we were able to solve this problem by having users updating to the newest version of Rapport. You may need some help from the Trusteer helpdesk, because it seems like the automatic updates does not allways update to the newest version.
See:
https://support.mozilla.com/nl/questions/888019
https://support.mozilla.com/nl/questions/887181
All Replies (2)
Gekose oplossing
Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-12330949-db76-498f-af0a-2c9eb2111101
Firefox 7.0.1 Crash Report [@ RapportTanzan7.dylib@0x7f7f ]
Similiar crash here: http://support.mozilla.com/nl/questions/891272
This is a crash in Trusteer Rapport. On Windows we were able to solve this problem by having users updating to the newest version of Rapport. You may need some help from the Trusteer helpdesk, because it seems like the automatic updates does not allways update to the newest version.
See:
https://support.mozilla.com/nl/questions/888019
https://support.mozilla.com/nl/questions/887181
Thanks, that was it. I stopped running Rapport and Firefox worked fine. I'll work on the update for Rapport over the next few days.