We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't pull up a PDF file in FF-- get just a blank screen -- outlook works

tehar
tehar
more options

Started about 3mos ago. Clicking on a link in FF puts a legitimate address in the address bar. The address starts with http:// with file location and ends with .pdf but FF hangs with a blank white screen where the pdf file should be displayed. I have the Foxit addon -- could this be the problem?

No problem with displaying a pdf file from my local folders.

Started about 3mos ago. Clicking on a link in FF puts a legitimate address in the address bar. The address starts with http:// with file location and ends with .pdf but FF hangs with a blank white screen where the pdf file should be displayed. I have the Foxit addon -- could this be the problem? No problem with displaying a pdf file from my local folders.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

You might want to change your application setting for PDFs. Try here:

orange Firefox button or Tools menu > Options > Applications

Type pdf in the search box and pause while Firefox filters the list. You should get one or two lines. Is Foxit available? Is Adobe Reader available? Try a couple things if you can and see whether any of them work correctly.