Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My profs.js file is corrupted, but I can't delete it because it's corrupted. Anyway to fix this?

  • 3 antwoorde
  • 9 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

I am running Windows XP and Firefox 3.6...and have been, without problems for a while. Somehow my profs.js file got corrupted. The website says to delete the file, however, I can't because the file is corrupted.

I tried uninstalling Firefox and reinstalling it, but I get the same problem.

How can I get around this Catch 22?

I am running Windows XP and Firefox 3.6...and have been, without problems for a while. Somehow my profs.js file got corrupted. The website says to delete the file, however, I can't because the file is corrupted. I tried uninstalling Firefox and reinstalling it, but I get the same problem. How can I get around this Catch 22?

All Replies (3)

more options

Open the Windows Task Manager > Processes tab and make sure that there isn't a firefox.exe process that is "hanging" and not allowing Firefox to close completely.

If that still doesn't allow you to delete the prefs.js file, try deleting it after you re-boot your PC.

more options

That still didn't work, even after the reboot.

I ended up running chkdsk on the C drive and that finally got rid of the prefs.js file.

Thanks for the help.

more options

You can do a disk check with the chkdsk.exe program.

If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program.

Open a cmd.exe window:
Start > Run: cmd.exe <press Enter>

At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r)

If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.