Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

mozilla thunderbird master password/don't know it

more options

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

Gewysig op deur James

All Replies (3)

more options

Hi Jon, what version of Thunderbird is it?

The Primary Password (formerly known as the Master Password) controls access to your saved account passwords. If you do not remember your Primary Password, you can reset it, but you will need to re-enter your account user names and passwords. See: Protect your Thunderbird passwords with a Primary Password (the last section covers resetting the password).

more options

Thunderbird is asking me for a password but I don't know what it is. Don't remember setting one. I can't access my emails!

more options

dls16home said

Thunderbird is asking me for a password but I don't know what it is. Don't remember setting one. I can't access my emails!

Let's continue the discussion in your question at https://support.mozilla.org/questions/1455717