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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

We need Firefox support to try and resurrect our access to the store.

projectmanagement2019
projectmanagement2019
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We cannot have access to our FF account once we loose the device synced with 2-factor authentication + recovery codes. We have our Plug-in extension in and losing any of the existing accounts is the worst case scenario because it means we will have to create a new account and start growing user base from scratch in that store - all the current users in that store will be lost. Is it possible to install the old extension in the new account?

We cannot have access to our FF account once we loose the device synced with 2-factor authentication + recovery codes. We have our Plug-in extension in and losing any of the existing accounts is the worst case scenario because it means we will have to create a new account and start growing user base from scratch in that store - all the current users in that store will be lost. Is it possible to install the old extension in the new account?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, could you post on the Add-ons site team's forum over here:

https://discourse.mozilla.org/c/add-ons/addons-mozilla-org/109