Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Create recovery key and reset password

  • 1 antwoord
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur cor-el

deryacog
deryacog
more options

Hello, here is my problem: I forgot my password, and I don't have a recovery key. But I am logged in to my account in another session, so I have access to my account. I want to create a recovery key so I can reset my password without losing everything. Problem is, to create a recovery key you need to enter your password. If you ask why didn't you create one when you set your password. This recovery key thing did not exist when I was setting my password. Can anyone please help me with this? Thanks a lot in advance.

Hello, here is my problem: I forgot my password, and I don't have a recovery key. But I am logged in to my account in another session, so I have access to my account. I want to create a recovery key so I can reset my password without losing everything. Problem is, to create a recovery key you need to enter your password. If you ask why didn't you create one when you set your password. This recovery key thing did not exist when I was setting my password. Can anyone please help me with this? Thanks a lot in advance.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you are logged in on another device then that would mean that that device has all data and you can simply disconnect that device and then reset the password. You can reconnect the device with the data and give it enouh time to finish the initial sync and then connect one device at the time. You may want to backup the profile on the device with all data for safety.