Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When closing browser I get this message: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 25 views
  • Laaste antwoord deur FredMcD

more options

For last 2 years I get following message after previously closing Firefox browser and later in same computer session after clicking on Firefox icon to initiate new browser:

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

I have updated Firefox every time new version is available and still same issue over last 2 years.

For last 2 years I get following message after previously closing Firefox browser and later in same computer session after clicking on Firefox icon to initiate new browser: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. I have updated Firefox every time new version is available and still same issue over last 2 years.

All Replies (3)

more options

Make sure you close the browser using; Windows: Menu > File > Exit Mac: Menu > Firefox > Quit Firefox Linux: Menu > File > Quit

Some users have reported issues when closing the browser using the X upper-right of the window.


https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

https://www.basezap.com/cant-open-firefox-because-a-copy-of-firefox-is-already-open-mac/

https://apple.stackexchange.com/questions/196771/cant-open-firefox-because-a-copy-of-firefox-is-already-open

http://kb.mozillazine.org/Firefox.exe_always_open

more options

Thanks but I already know this. Want to close browser by clicking "X" at upper right like every other browser.

more options

As my last post says; Some users have reported issues when closing the browser using the X upper-right of the window.

When you start Firefox, it creates several sub-programs. The reason for this is; if one process should lock up or whatever, the user can still have some control.

More than one process is normal for the current Firefox. http://www.ghacks.net/2016/07/22/multi-process-firefox/

Multi-process Firefox is codenamed "e10s". https://wiki.mozilla.org/Firefox/multiprocess