Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My account disappeared?

I reinstalled windows and when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account.

I had so many passwords on there and now I can no longer access as my account was deleted

Please help

I reinstalled windows and when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account. I had so many passwords on there and now I can no longer access as my account was deleted Please help

All Replies (3)

Click the link to restore your account. Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.

Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.

matthewdani07 said

I reinstalled windows

Hi Matthew, what method did you use to reinstall it? The Windows "Refresh" or "Reset" should preserve your data in a folder named

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

You might just have one profile folder, or you might have more than one.

Anything so far?


matthewdani07 said

when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account.

Is it possible you were using a different email address for your Firefox Account? I don't think you can re-use an address you used before. ???