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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

RBC online Banking, Signs Out When selecting 'Activity' for my account

Samsung Tablet
Samsung Tablet
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When trying to access my 'Activity' page on my Royal Bank account, Firefox signs me out. I have tried clearing, cache, cookies etc with no luck. I have also tried using my Surface Pro & Firefox & it does the same thing. Have also tried using Microsoft EDGE on both computers & the account information under 'Activity' is displayed correctly. Turned off all plugins with the same result. Had to leave JavaScript running as site uses it.

Also contacted RBC & they checked with there tech dept & no one else has reported any problems like this.

Any suggestions as to what to try next?

When trying to access my 'Activity' page on my Royal Bank account, Firefox signs me out. I have tried clearing, cache, cookies etc with no luck. I have also tried using my Surface Pro & Firefox & it does the same thing. Have also tried using Microsoft EDGE on both computers & the account information under 'Activity' is displayed correctly. Turned off all plugins with the same result. Had to leave JavaScript running as site uses it. Also contacted RBC & they checked with there tech dept & no one else has reported any problems like this. Any suggestions as to what to try next?

Gekose oplossing

Finally! My RBC online banking is working fine again with Firefox. Alert messages can be retrieved without the unexpected logout. A definite improvement!

Lees dié antwoord in konteks 👍 1

All Replies (2)

Rick
Rick
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Gekose oplossing

Finally! My RBC online banking is working fine again with Firefox. Alert messages can be retrieved without the unexpected logout. A definite improvement!

Samsung Tablet
Samsung Tablet Vraag-eienaar
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Thanks, I had given up checking.....It must have been a BIG problem! Thanks for the update.

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