Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox profile is incapable or missing

  • 8 antwoorde
  • 3 hierdie probleem
  • 41 views
  • Laaste antwoord deur FredMcD

more options

I've tried deleting the firefox profile folders and launching the application. Still get the same error message. I tried deleting all firefox files, restarted and reinstalled and still get the same error message. I had Sophos Home installed and removed that and it still did not fix the problem. Also when i try to launch the profile manager via terminal it still just gives me the profile error message. This is extremely annoying.

I've tried deleting the firefox profile folders and launching the application. Still get the same error message. I tried deleting all firefox files, restarted and reinstalled and still get the same error message. I had Sophos Home installed and removed that and it still did not fix the problem. Also when i try to launch the profile manager via terminal it still just gives me the profile error message. This is extremely annoying.

Gekose oplossing

I found a way to fix whatever permissions got corrupted in order to have firefox create a new profile. Basically, I deleted the firefox files in my library folder then followed the directions on this link and got it to work.

https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/#For_macOS_Sierra_High_Sierra

Lees dié antwoord in konteks 👍 0

All Replies (8)

more options

You may have a corrupt profiles.ini file. Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the profiles.ini file. Then rename or delete it. Use this new profile as is. Is the problem still there?

more options

I deleted all the files, but still getting the same error message.

more options
more options

Okay I've tried all these things. I deleted basically every firefox related folder I could find, including the files mentioned in these articles. I also deleted the application and did a full restart of my mac, then tried to reinstall. Still got the profile missing error message. I also tried to activate the profile manager through terminal, but got the same message.

more options

I called for more help.

more options

Thanks for the help, hopefully something is figured out

more options

Gekose oplossing

I found a way to fix whatever permissions got corrupted in order to have firefox create a new profile. Basically, I deleted the firefox files in my library folder then followed the directions on this link and got it to work.

https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/#For_macOS_Sierra_High_Sierra

more options

That was very good work. Well done.