Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

There is no "button" in the "reset-password" e-mail. What to try next?

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur ddtudoran

pwuser
pwuser
more options

I needed to re-set my password for Firefox Sync. But when the "password re-set" e-mail arrived, it instructed me to click a button, I would imagine to be able to validate my request. However, neither the original nor the second version of the e-mail that I requested had a button, nor did they have a link for me to copy & paste or click. How can I re-set my password in the absence of these options?

I needed to re-set my password for Firefox Sync. But when the "password re-set" e-mail arrived, it instructed me to click a button, I would imagine to be able to validate my request. However, neither the original nor the second version of the e-mail that I requested had a button, nor did they have a link for me to copy & paste or click. How can I re-set my password in the absence of these options?

All Replies (1)

ddtudoran
ddtudoran
more options

Hi pwuser

Hmm, that's strange. What does the reset password email say? Can you make a screenshot?