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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

"There was an unexpected problem while printing." message is returned attempting to print Fidelity Investment reports.

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  • Laaste antwoord deur RonK

RonK
RonK
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Started recently but when I print my Fidelity Investment reports (done weekly), I get the message "There was an unexpected problem while printing." It only occurs when I am printing a report that includes investment data. Standard docs from Fidelity do not cause the error. I can access Fidelity using the Internet Explorer and all works as it should. The started about 2-3 weeks ago. I have installed Ver48.0, 48.1, and 48.2 since this has started but the problem continues. I am not aware of anything else that has the problem.

I have no idea how to document or diagnose the problem. Ron

Started recently but when I print my Fidelity Investment reports (done weekly), I get the message "There was an unexpected problem while printing." It only occurs when I am printing a report that includes investment data. Standard docs from Fidelity do not cause the error. I can access Fidelity using the Internet Explorer and all works as it should. The started about 2-3 weeks ago. I have installed Ver48.0, 48.1, and 48.2 since this has started but the problem continues. I am not aware of anything else that has the problem. I have no idea how to document or diagnose the problem. Ron

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RonK
RonK Vraag-eienaar
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An appeal for help... I realize this really points to a Fidelity coding issue. On the other hand, I have talked to Fidelity and they perceive that since IE works, it is probably going to impact a smaller set of users (Firefox Browser access). If I could get some additional detail to feed to Fidelity, I think I could get them to invest some resource in resolving this issue. Any diagnostic suggestions? How can I look into the details of "the unknown Problem while printing" message?