You have the latest flash installed.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

FredMcD, Correct, I have the latest Flash installed (ver 22.0.0.192). I have gone into the add on settings and changed them to "Always" and have turned off the "Protected Mode". The error continues to prevail. I didn't know if there was anything in the code that I could change or modify to allow the website "see" that I was using the most current version of Flash Player.

The Cengage Support Tech and I went through a myriad of scenarios (even uninstalling flash and shockwave and installing a fresh copy). Since IE worked with the website, we determined that it wasn't the website, but the browser. I even learned the shortcut Ctrl+Shift+Delete to clear the cache!! So much easier than going through the settings.

If you have more ideas, please share them with me!!

I JUST FIGURED IT OUT!!! So, I'm running a 64 bit machine. I didn't think that running 32 bit vs 64 bit would make a difference, but it did. I have been running 32 bit FireFox because it has been more flexible with websites (since ver 42). However, I couldn't find how to determine the FireFox version. So I downloaded the 64 bit version and noticed the installation folder was different. Why not try it?

IT WORKED!!

Lesson learned. Now that I have 64 bit machine... start using the 64 bit programs.

FS

That was very good work. Well done.

Honestly, it really surprised me. Most websites don't seem to mind whether your 64 bit machine is running a 32 bit browser... but apparently, they can be set up to be quite specific. Thanks for your help and suggestions. FS

FS said

I JUST FIGURED IT OUT!!! So, I'm running a 64 bit machine. I didn't think that running 32 bit vs 64 bit would make a difference, but it did. I have been running 32 bit FireFox because it has been more flexible with websites (since ver 42). However, I couldn't find how to determine the FireFox version. So I downloaded the 64 bit version and noticed the installation folder was different. Why not try it? IT WORKED!! Lesson learned. Now that I have 64 bit machine... start using the 64 bit programs.

Note only the 64-bit Flash Player and Silverlight Plugins are white listed to run in the 64-bit (Win64) Firefox on Windows. If you want to use other Plugins in Firefox on Windows you need the 32-bit Firefox and 32-bit Plugins.

James,

Thank you so much for the information. I checked my "Add-ons" and see precisely what you mean. So it might be better for me to continue to run the 32 bit Firefox, but download and install the 32 bit Adobe Flash Player? That way I can continue to use the other add-ons if I need to.

I'll have to see if I can switch over. This is starting to make more sense.

Thanks for the information.

FS