i' tried to attach a file I found in a directory called "mozilla Maintainence Service, subdir Logs, filename maintenance service, with todays date, but it didn't work so I will paste contents below. Also, I tried to download and install an older version of Firfox from a "stub" file already downloaded a couple of months ago, and it just got interrupted and died in the middle of the download. Also, I tried to download and install a new version of Firefox from the website and when I double click on the new files, nothing happens. Disabled unneeded token privilege: SeAssignPrimaryTokenPrivilege. Disabled unneeded token privilege: SeAuditPrivilege. Disabled unneeded token privilege: SeBackupPrivilege. Disabled unneeded token privilege: SeCreateGlobalPrivilege. Disabled unneeded token privilege: SeCreatePagefilePrivilege. Disabled unneeded token privilege: SeCreatePermanentPrivilege. Disabled unneeded token privilege: SeCreateSymbolicLinkPrivilege. Could not disable token privilege value: SeCreateTokenPrivilege. (1300) Disabled unneeded token privilege: SeDebugPrivilege. Could not disable token privilege value: SeEnableDelegationPrivilege. (1300) Disabled unneeded token privilege: SeImpersonatePrivilege. Disabled unneeded token privilege: SeIncreaseBasePriorityPrivilege. Disabled unneeded token privilege: SeIncreaseQuotaPrivilege. Disabled unneeded token privilege: SeIncreaseWorkingSetPrivilege. Disabled unneeded token privilege: SeLoadDriverPrivilege. Disabled unneeded token privilege: SeLockMemoryPrivilege. Could not disable token privilege value: SeMachineAccountPrivilege. (1300) Disabled unneeded token privilege: SeManageVolumePrivilege. Disabled unneeded token privilege: SeProfileSingleProcessPrivilege. Could not disable token privilege value: SeRelabelPrivilege. (1300) Could not disable token privilege value: SeRemoteShutdownPrivilege. (1300) Disabled unneeded token privilege: SeRestorePrivilege. Disabled unneeded token privilege: SeSecurityPrivilege. Disabled unneeded token privilege: SeShutdownPrivilege. Could not disable token privilege value: SeSyncAgentPrivilege. (1300) Disabled unneeded token privilege: SeSystemEnvironmentPrivilege. Disabled unneeded token privilege: SeSystemProfilePrivilege. Disabled unneeded token privilege: SeSystemtimePrivilege. Disabled unneeded token privilege: SeTakeOwnershipPrivilege. Disabled unneeded token privilege: SeTcbPrivilege. Disabled unneeded token privilege: SeTimeZonePrivilege. Could not disable token privilege value: SeTrustedCredManAccessPrivilege. (1300) Disabled unneeded token privilege: SeUndockPrivilege. Could not disable token privilege value: SeUnsolicitedInputPrivilege. (1313) Executing service command software-update, ID: b06b8608-125e-4146-a633-aa7572224d3a Passed in path: 'C:\Program Files\Mozilla Firefox\updater.exe'; Using this path for updating: 'C:\Program Files\Mozilla Maintenance Service\update\updater.exe'. updater.exe was compared successfully to the installation directory updater.exe. The updater.exe application contains the Mozilla updater identity. The file "C:\Program Files\Mozilla Maintenance Service\update\updater.exe" is signed and the signature was verified. Starting update process as the service in session 0. Starting service with cmdline: "C:\Program Files\Mozilla Maintenance Service\update\updater.exe" "C:\Users\BARBER\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates\0" "C:\Program Files\Mozilla Firefox" "C:\Program Files\Mozilla Firefox\updated" 7276/replace "C:\Program Files\Mozilla Firefox" "C:\Program Files\Mozilla Firefox\firefox.exe" Process was started... waiting on result. Process finished with return code 1. updater.exe returned status: pending-service *** Warning: Error running update process. Updating update.status (0)*** Service command software-update complete. service command MozillaMaintenance complete with result: Failure.