We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes frequently

  • 3 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur FredMcD

Corinna
Corinna
more options

Over the last couple of months, Firefox has started crashing frequently, often several times a day. It appears to happen randomly, regardless of how many tabs I have open or what I am currently doing. For example, sometimes it crashes when I try to download a file, other times when I am just reading a webpage that is already loaded. There appears to be no rhyme or reason to when or why it crashes. I have made sure Firefox, Windows, and all my plugins are up to date, and no mal-ware is detected on my computer.


Crash ID: bp-3359afcd-1332-4c31-b037-433a22151027

Over the last couple of months, Firefox has started crashing frequently, often several times a day. It appears to happen randomly, regardless of how many tabs I have open or what I am currently doing. For example, sometimes it crashes when I try to download a file, other times when I am just reading a webpage that is already loaded. There appears to be no rhyme or reason to when or why it crashes. I have made sure Firefox, Windows, and all my plugins are up to date, and no mal-ware is detected on my computer. Crash ID: bp-3359afcd-1332-4c31-b037-433a22151027

All Replies (3)

Corinna
Corinna Vraag-eienaar
more options

A few other recent crash reports:

bp-e78b634e-1fd0-4a73-a0ff-2e1c82151026 bp-c45e21a6-729c-4c71-8a41-b6ccd2151019 bp-453d04f7-35e6-4368-bd07-a52932151019 bp-1a778f99-18dc-4db8-b891-b527c2151002 bp-69bda128-2ce7-420b-a7a9-e80472151001

FredMcD
FredMcD
more options

Product Firefox Version 38.3.0esr

Release Channel esr OS Windows NT OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 41.* +++++++++++++++++++++++++++++++++++ lpxpcom.dll = LastPass

EMET.dll = Microsoft Corporation

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable LastPass as a test. If there is still a problem, disable Microsoft EMET.

FredMcD
FredMcD
more options

The new reports are the same.

But; bp-453d04f7-35e6-4368-bd07-a52932151019 also includes,

evernote_native.bin = Evernote

icudt52.dll = International Components for Unicode ++++++++++++++++++++++++++++++ bp-1a778f99-18dc-4db8-b891-b527c2151002 also includes

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: