Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can't log-in my gmail account

alexbutko
alexbutko
more options

hello. Didn't use my computer for almost half a year and it doesn't want to log-in to gmail. Last time I used it everything worked properly. Still works perfect on Android wit the same wifi network or Internet explorer on the same computer. But in firefox the loading bar freezes at about 2%. Already deleted cookies and cache - didn't help. Is there anything I can do to solve this? Regards, Alex Butko

hello. Didn't use my computer for almost half a year and it doesn't want to log-in to gmail. Last time I used it everything worked properly. Still works perfect on Android wit the same wifi network or Internet explorer on the same computer. But in firefox the loading bar freezes at about 2%. Already deleted cookies and cache - didn't help. Is there anything I can do to solve this? Regards, Alex Butko

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

In case one of your extensions is involved, could you test Gmail in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

alexbutko
alexbutko Umnikazi wombuzo
more options

start in safe mode did help me let to log into gmail. But after disabling ALL extensions manually and running firefox in regular mode the issue haven't been solved. Still same result. Any suggestions? Firefox's latest update installed and everything orked perfectly last time i checked 6 months ago. Regards

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

In some cases, you need to exit and restart Firefox again before the disabling takes effect. Usually, a link will appear above at least one disabled extension to restart Firefox in that case.

Two of the other effects of Safe Mode are:

  • Use of hardware acceleration is disabled, which works around incompatibilities with your graphics card driver software. This seems like a longshot.
  • The JavaScript compilers are disabled. Since Gmail is a script-heavy site, this could be more relevant. I'm not sure of the best way to determine what to turn off, though. Hopefully another volunteer will have a suggestion.