Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

"This connection cannot be trusted" I am getting this error when I click on a Firefox link in the Getting Started menu.

  • 4 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

it is also appearing when i try to sign in to my iGoogle page.

it is also appearing when i try to sign in to my iGoogle page.

Isisombululo esikhethiwe

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.


Rename the file cert8.db to cert8.db.old in the Firefox Profile Folder to remove all intermediate certificates that Firefox has stored by visiting secure websites.
If that helped to solve the problem then you can remove the renamed file cert8.db.old unless you have user certificates that you may want to export first and import them in the new file.
Otherwise you can restore the certificates by renaming (copying) the file back to cert8.db
Firefox will automatically store new intermediate certificates when you visit websites that send them.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
more options

Okay, I got the ssl2 done and I can now watch the training videos. I wanted to set my home page to igoogle so i went to igoogle sign in and got the Untrusted connection box when i clicked "sign in"

more options

i am trying to switch from IE to firefox and I am completely unfamiliar with this "untrusted" issue. It would seem to me that google would be maintain the proper certificates. Any way I still can't set my home page.

Here's the widow that opens https://accounts.google.com/ServiceLogin?hl=en&continue=http://www.google.com/search%3Fq%3Digoogle%26ie%3Dutf-8%26oe%3Dutf-8%26aq%3Dt%26rls%3Dorg.mozilla:en-US:official%26client%3Dfirefox-a

more options

Isisombululo Esikhethiwe

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.