Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

For about a month now emails I send with PDFs attached have not been received. The only remedy that works is to attach to a reply from my intended recipient.

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu christ1

Caspa
Caspa
more options

Nothing has changed my end. Perhaps a Thunderbird update is causing the problem?

Emails I send with attachments to Distribution Lists seem to be getting through.

I've tested what is happening by sending an email without attachment to a particular recipient, followed by an email with an attachment. The recipient reports only the email without an attachment is received. I then sent the attachment via a Reply email and it was finally received!

Nothing has changed my end. Perhaps a Thunderbird update is causing the problem? Emails I send with attachments to Distribution Lists seem to be getting through. I've tested what is happening by sending an email without attachment to a particular recipient, followed by an email with an attachment. The recipient reports only the email without an attachment is received. I then sent the attachment via a Reply email and it was finally received!

Isisombululo esikhethiwe

You do not appear to have a problem with sending messages, unless you do get an error message. So it's much more likely the problem is at the receiving end, and not related to Thunderbird. Your best bet may be to check with your email provider about what's happening to your messages.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Isisombululo Esikhethiwe

You do not appear to have a problem with sending messages, unless you do get an error message. So it's much more likely the problem is at the receiving end, and not related to Thunderbird. Your best bet may be to check with your email provider about what's happening to your messages.