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Firefox hangs if print option is chosen in google photos image view

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu Shadow110

tobis_supportaccount
tobis_supportaccount
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When clicking on the print dialog in the main menu while on a single image view in the google photos web app firefox seems to hang internally. Some effects caused by this procedure:

  • The "preparing print" dialog stays visible indefinitely
  • It is possible to open new Tabs but requests for websites are not resolved anymore.
  • The browser can't be closed anymore

Firefox version: 57.02 64-bit OS: Windows 10 (bug report written from another machine)

When clicking on the print dialog in the main menu while on a single image view in the google photos web app firefox seems to hang internally. Some effects caused by this procedure: * The "preparing print" dialog stays visible indefinitely * It is possible to open new Tabs but requests for websites are not resolved anymore. * The browser can't be closed anymore Firefox version: 57.02 64-bit OS: Windows 10 (bug report written from another machine)

All Replies (1)

Shadow110
Shadow110
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Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to.

Go the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.