Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 2 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu philipp

kjelljostein
kjelljostein
more options

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode.

"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null}

Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode. :"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null} Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

Isisombululo esikhethiwe

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (1)

philipp
philipp
  • Moderator
more options

Isisombululo Esikhethiwe

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...