Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The Preferences links aren't active

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu busy1

more options

When I click on "Preferences", the General page opens in a new tab, but the links aren't active. I can't even change anything on the General page. Help!

When I click on "Preferences", the General page opens in a new tab, but the links aren't active. I can't even change anything on the General page. Help!

Isisombululo esikhethiwe

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Thank you, cor-el!