Firefox crashes
Hi all. I have problem with pernament FF crash. I tried clean reinstall or run in safe mod, but with same results. Sametime I have crash loop after restart FF. All plugins are up date. What info/logs are you need?
All Replies (15)
hi, could you provide your latest few submitted crash reports? if you're still able to get firefox to launch, please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
report from last crash:
AdapterDeviceID: 0x9490 AdapterDriverVersion: 8.970.100.1100 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.2,troubleshooter%40mozilla.org:1.1a.1-signed AvailablePageFile: 3326525440 AvailablePhysicalMemory: 1089265664 AvailableVirtualMemory: 1463984128 BIOS_Manufacturer: Award Software International, Inc. BlockedDllList: BreakpadReserveAddress: 36306944 BreakpadReserveSize: 67108864 BuildID: 20151014143721 CrashTime: 1445546005 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1445455006 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9490, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.970.100.1100 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 180 StartupTime: 1445545848 SystemMemoryUsePercentage: 68 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3326,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"sk-SK"},"hdd":{"profile":{"model":"Maxtor 6L080M0","revision":"BANC"},"binary":{"model":"Maxtor 6L080M0","revision":"BANC"},"system":{"model":"Maxtor 6L080M0","revision":"BANC"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"ATI Radeon HD 4600 Series","vendorID":"0x1002","deviceID":"0x9490","subsysID":"00000000","RAM":512,"driver":"aticfx32 aticfx32 atiumdag atidxx32 atiumdva","driverVersion":"8.970.100.1100","driverDate":"4-29-2013","GPUActive":true}],"monitors":[{"screenWidth":1360,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"cs","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16729,"resetDate":16729},"addons":{"activeAddons":{"troubleshooter@mozilla.org":{"blocklisted":false,"description":"Provides Firefox troubleshooting data to Mozilla web sites.","name":"Troubleshooter","userDisabled":false,"appDisabled":false,"version":"1.1a.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16730,"updateDay":16730,"signedState":1}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Výchozí motiv vzhledu","name":"Výchozí","userDisabled":false,"appDisabled":false,"version":"41.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16729,"updateDay":16729},"activePlugins":[{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"NPLastPass","version":"3.1.97.0","description":"LastPass Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-lastpass"],"updateDay":16705},{"name":"Java(TM) Platform SE 8 U65","version":"11.65.2.17","description":"Next Generation Java Plug-in 11.65.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_65","application/x-java-bean;jpi-version=1.8.0_65","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.65.2","application/x-java-applet;javafx=8.0.65"],"updateDay":16729},{"name":"Java Deployment Toolkit 8.0.650.17","version":"11.65.2.17","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16729},{"name":"Foxit Reader Plugin for Mozilla","version":"2.2.4.903","description":"Foxit Reader Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf"],"updateDay":16324},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16724}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 6974390272 TotalPhysicalMemory: 3488079872 TotalVirtualMemory: 2147352576 URL: https://www.pravikavickari.sk/?utm_source=facebook&utm_medium=ppc&utm_content=gen-nf_1&utm_campaign=pravikavickari User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.2 Winsock_LSP: TCPIP MSAFD [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
TCPIP MSAFD [UDP/IPv6] : 2 : 2 : TCPIP MSAFD [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll TCPIP MSAFD [TCP/IP] : 2 : 1 : TCPIP MSAFD [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll TCPIP MSAFD [RAW/IP] : 2 : 3 : Poskytovatel služby RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll Poskytovatel služby RSVP TCP : 2 : 1 : Poskytovatel služby RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Poskytovatel služby RSVP UDP : 2 : 2 :
Okulungisiwe ngu kodlz
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1188EA5D-B9D3-4E31-9D2B-48223A37BE3E}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1188EA5D-B9D3-4E31-9D2B-48223A37BE3E}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A7F5381D-A01E-4AEC-AD09-C8F78C6D2208}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A7F5381D-A01E-4AEC-AD09-C8F78C6D2208}] DATAGRAM 6 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B81448C1-AF56-4CD4-B3E2-67884D33FFE7}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B81448C1-AF56-4CD4-B3E2-67884D33FFE7}] DATAGRAM 13 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1E708AFD-01FB-4EA5-BAA8-6C20A5B0FAB1}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1E708AFD-01FB-4EA5-BAA8-6C20A5B0FAB1}] DATAGRAM 11 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8C440990-FB33-493A-B0D0-267AAC1A00DC}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8C440990-FB33-493A-B0D0-267AAC1A00DC}] DATAGRAM 8 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F51D7554-3FA2-4088-86E3-B8F889DEDBDE}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F51D7554-3FA2-4088-86E3-B8F889DEDBDE}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4FD2176F-D367-4865-B6DB-2BED0AC4A3E5}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4FD2176F-D367-4865-B6DB-2BED0AC4A3E5}] DATAGRAM 2 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E2E64164-8493-466F-B1CF-EA289D13C3D9}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E2E64164-8493-466F-B1CF-EA289D13C3D9}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B81448C1-AF56-4CD4-B3E2-67884D33FFE7}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B81448C1-AF56-4CD4-B3E2-67884D33FFE7}] DATAGRAM 12 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1E708AFD-01FB-4EA5-BAA8-6C20A5B0FAB1}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1E708AFD-01FB-4EA5-BAA8-6C20A5B0FAB1}] DATAGRAM 10 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C440990-FB33-493A-B0D0-267AAC1A00DC}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8C440990-FB33-493A-B0D0-267AAC1A00DC}] DATAGRAM 7 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4FD2176F-D367-4865-B6DB-2BED0AC4A3E5}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4FD2176F-D367-4865-B6DB-2BED0AC4A3E5}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E2E64164-8493-466F-B1CF-EA289D13C3D9}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E2E64164-8493-466F-B1CF-EA289D13C3D9}] DATAGRAM 4 : 2 : 2 :
useragent_locale: cs
Toto hlášení rovněž obsahuje informace o stavu aplikace před pádem.
ID crash from about:crashes bp-ebd59da9-5249-4420-818a-3730c2151022 22. 10. 2015 22:30 bp-8ba04201-e108-4d99-b4ad-b80142151022 22. 10. 2015 22:28 bp-daf3b243-c704-4aab-8461-019ae2151022 22. 10. 2015 22:28 bp-e17f43e7-f50c-4fc7-b04d-4fa772151022 22. 10. 2015 22:17 bp-d61774cd-8cf6-4dd7-99a3-5f64e2151022 22. 10. 2015 18:52 bp-909f130e-bffd-4ced-8790-1d37b2151022 22. 10. 2015 18:52 bp-b5566a2b-883a-4fd4-b44f-785142151021 21. 10. 2015 22:59 bp-aacd0b6e-cc13-4f66-b88d-2520e2151021 21. 10. 2015 22:14 bp-4081bb9a-457e-4ac5-9b1e-fc1d32151021 21. 10. 2015 22:04 bp-9cc9cb27-ff9d-4d26-96ac-b04d42151021 21. 10. 2015 22:00 bp-4ab249ac-9ec7-4adc-94e6-602862151021 21. 10. 2015 21:41 bp-a39204fe-ca3c-4250-9acd-89ba02151021 21. 10. 2015 21:41 bp-edf80087-a762-4eb7-b7f9-583332151021 21. 10. 2015 21:40 bp-a8284e10-a4cc-4047-bd41-5afbf2151021 21. 10. 2015 21:40 bp-dc8e9154-420d-4689-b136-c739e2151021 21. 10. 2015 21:39 bp-5e49ad11-55ad-4130-8465-4e04e2151021 21. 10. 2015 21:39 bp-43bb64c1-c644-4ce7-9ece-6d9732151021 21. 10. 2015 21:39 bp-5b404e20-59d7-4bd8-8841-cbe4d2151021 21. 10. 2015 21:39 bp-b8059b4e-9b0c-4fcf-9210-3a6622151021 21. 10. 2015 21:39 bp-07c9c27f-8003-4677-9300-f59112151021 21. 10. 2015 21:38 bp-9a8640fb-d7a9-4d55-9db0-e69252151021 21. 10. 2015 21:38 bp-dfb40d33-d9c4-4dfc-8224-61e252151021 21. 10. 2015 21:37 bp-32d782ba-d7a3-4e9f-abb0-148072151021 21. 10. 2015 21:37 bp-4aa9f6ab-5ca4-4cfb-bf38-01c182151021 21. 10. 2015 21:37 bp-b9adc95b-7de0-4b0e-83be-db6712151021 21. 10. 2015 21:37 bp-45a476d7-1716-4090-b328-9fc3e2151021 21. 10. 2015 21:37
thank you, those crashes are spread over quite an amount of different signatures which makes it a bit hard to give specific advice. due to the range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like [www.memtest.org]? please also try to keep hardware acceleration disabled in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
ok....soooo HW acceleration looks like point of failure...for now. But I still have few (much more less) FF crash. Memtest found 1 error at RAM.
Please post NEW crash reports.
The crash report is several pages of data. We need the report numbers to see the whole report.
bp-f97d71e1-d618-4e30-8ed1-481052151024 24. 10. 2015 8:42 bp-0dd76eb1-f088-4edd-95ad-da3362151023 23. 10. 2015 23:09 bp-3acdfd8e-07a1-4d05-b100-0921e2151023 23. 10. 2015 22:49 bp-d2d2ca8c-f214-41f5-a0b0-807a82151023 23. 10. 2015 8:26 0a137f42-3648-4a6a-b505-f34adcb7b60f 23. 10. 2015 8:10 bp-a5722bdd-a39c-4ec3-a475-ff1aa2151023 23. 10. 2015 6:39 bp-92e3c2e6-c160-49c8-8062-51a4c2151022 22. 10. 2015 22:49 bp-ff7a73a6-3e43-42d0-89ad-0a6952151022 22. 10. 2015 22:46 bp-ebd59da9-5249-4420-818a-3730c2151022
Product Firefox Version 41.0.2
Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1
lpxpcom.dll = LastPass
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
For now, disable LastPass, or check for updates.
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
bp-b2306b45-cea6-42ba-b43e-4dace2151029 29. 10. 2015 6:37 bp-a03eb14d-aa3f-4ab4-8c13-6acbc2151027 27. 10. 2015 18:55 bp-284abff5-7933-4533-8220-d16652151026 26. 10. 2015 21:00 bp-64ffcdaa-c47b-403f-a1f4-3e38e2151025 25. 10. 2015 17:55 bp-ffdcf9f9-0737-4e4c-8c3f-481bc2151025 25. 10. 2015 12:13 bp-884bedba-c583-4706-9fac-6784d2151025 25. 10. 2015 12:01 bp-f97d71e1-d618-4e30-8ed1-481052151024 24. 10. 2015 8:42 bp-0dd76eb1-f088-4edd-95ad-da3362151023 23. 10. 2015 23:09 bp-3acdfd8e-07a1-4d05-b100-0921e2151023
- there is not new update for my graphic card. - protection and HW acceleration in flash is off - I have las version of LastPass
bp-b2306b45-cea6-42ba-b43e-4dace2151029 Signature RtlEnterCriticalSection
lpxpcom.dll = LastPass +++++++++++++++++++++++++++++++++++++ bp-a03eb14d-aa3f-4ab4-8c13-6acbc2151027 Signature js::Proxy::trace
lpxpcom.dll = LastPass ++++++++++++++++++++++++++++++++++++++ bp-284abff5-7933-4533-8220-d16652151026 Signature nsDisplayWrapLis
lpxpcom.dll = LastPass
As a test, disable LastPass
each error in memory is probably already one too much unfortunately. so if you have the possibility to switch out the memory bank against a new one, this would most likely be beneficial stability-wise...
so I was removed LastPass from FF and that doesn't help. bp-e8c11490-659f-4ab1-8a58-8afb42151105 5. 11. 2015 15:46 bp-aa9c3d61-7b9c-4a08-bd0e-073332151105 5. 11. 2015 14:14 bp-23b34973-9c06-4f1e-becf-71a342151105 5. 11. 2015 14:14 bp-1587ff95-c664-414a-b068-ffcf92151105 5. 11. 2015 14:13 bp-e4602c90-f988-4ac5-88db-ebf352151105 5. 11. 2015 14:13 bp-e4f501ad-22fd-4ff0-bfeb-6472f2151105 5. 11. 2015 14:13 bp-408a6b81-a5a2-46f5-8eda-3ef772151105 5. 11. 2015 14:13 bp-3536b61b-1d32-4d17-838d-6d4f92151105 5. 11. 2015 14:10 bp-2ff565a5-da85-474d-9078-efd352151105 5. 11. 2015 13:52 bp-53495d22-1027-41c8-9157-014652151105 5. 11. 2015 13:52 bp-7c3d52ae-5980-4d4b-8eb2-8ef4b2151105 5. 11. 2015 13:51 bp-cd823c24-bd97-48ed-a81a-a0e0e2151105 5. 11. 2015 13:50 bp-22ab872b-b6e1-4257-b5b4-e8be82151105 5. 11. 2015 13:50 bp-cb62017d-d973-4371-bcdb-c24862151105 5. 11. 2015 13:47 bp-63d77a62-7773-49af-8d85-92fed2151105 5. 11. 2015 13:47
I have old pc, so new memories aren't lucrative for me. cheaper and easy is change web browser but that is not what I would like to do. :(
bp-e8c11490-659f-4ab1-8a58-8afb42151105 Signature js::ObjectGroup::sweep
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Total Virtual Memory 2147352576 Available Virtual Memory 1425514496 System Memory Use Percentage 72 Available Page File 3682209792 Available Physical Memory 963547136
This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++ bp-aa9c3d61-7b9c-4a08-bd0e-073332151105 bp-23b34973-9c06-4f1e-becf-71a342151105 bp-1587ff95-c664-414a-b068-ffcf92151105 bp-e4602c90-f988-4ac5-88db-ebf352151105 Signature pager_unlock
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked