How do I fix "Error code: ssl_error_bad_mac_read"?
When trying to access our website's sign-in page using Firefox, we started receiving the following message:
"Secure Connection Failed
An error occurred during a connection. SSL received a record with an incorrect Message Authentication Code. (Error code: ssl_error_bad_mac_read) "
I can work around this issue personally by setting "security.tls.fallback-limit" from 3 to 1, but I need to figure out how to solve the issue on the host end as it's not practical to ask end users to make those setting changes.
Also, I don't have any issues with Internet Explorer, Chrome, Safari, Opera browsers.
Okulungisiwe ngu smisgen
All Replies (4)
additional info added to original post.
Okulungisiwe ngu smisgen
smisgen said
I can work around this issue personally by setting "security.tls.fallback-limit" from 3 to 1, but I need to figure out how to solve the issue on the host end as it's not practical to ask end users to make those setting changes.
That's also not a change you would want to encourage...
Firefox is not completely allergic to TLS 1.0, for example, I only support TLS 1.0 on my personal site:
https://jeffersonscher.com/res/jstest.php
But your server appears not to be handling the downgrade from TLS 1.2 to TLS 1.0 in the manner that Firefox requires starting in Firefox 37. And while there is another workaround (adding the host name to the security.tls.insecure_fallback_hosts preference) it really would be preferable to adjust the SSL settings on the server if you can.
This test page will flag up the issues for you: https://www.ssllabs.com/ssltest/
Then you can check with your webserver provider on appropriate settings changes for your version.
Here is what I've gotten from them, is there anything that pops out as causing this specific issue? I am currently in a situation where I am more or less limited to making changes to the configuration file and not any kind of software upgrades. Hoping I can at least get Firefox going for the time being until we can revamp the software.
Configuration
Protocols TLS 1.2 No TLS 1.1 No TLS 1.0 Yes SSL 3 No SSL 2 No
Cipher Suites (SSL 3+ suites in server-preferred order; deprecated and SSL 2 suites always at the end)
TLS_RSA_WITH_AES_256_CBC_SHA (0x35) 256
TLS_RSA_WITH_3DES_EDE_CBC_SHA (0xa) 112
TLS_RSA_WITH_AES_128_CBC_SHA (0x2f) 128
Protocol Details Secure Renegotiation Not supported ACTION NEEDED (more info) Secure Client-Initiated Renegotiation No Insecure Client-Initiated Renegotiation Supported INSECURE (more info) BEAST attack Not mitigated server-side (more info) TLS 1.0: 0x35 POODLE (SSLv3) No, SSL 3 not supported (more info) POODLE (TLS) Vulnerable INSECURE (more info) Downgrade attack prevention Unknown (requires support for at least two protocols) TLS compression No RC4 No Heartbeat (extension) No Heartbleed (vulnerability) No (more info) OpenSSL CCS vuln. (CVE-2014-0224) No (more info) Forward Secrecy No WEAK (more info) Next Protocol Negotiation (NPN) No Session resumption (caching) Yes Session resumption (tickets) No OCSP stapling No Strict Transport Security (HSTS) No Public Key Pinning (HPKP) No Long handshake intolerance No TLS extension intolerance No TLS version intolerance TLS 1.98 TLS 2.98 Incorrect SNI alerts - Uses common DH prime No SSL 2 handshake compatibility Yes
smisgen said
Protocol Details
Secure Renegotiation Not supported ACTION NEEDED (more info)
Secure Client-Initiated Renegotiation No
Insecure Client-Initiated Renegotiation Supported INSECURE (more info)
Those are the ones that I think became a problem in Firefox 37.
Alternately, if you can support TLS 1.2, then it won't be an issue because Firefox won't have to fall back to TLS 1.0.