Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

others not able to send mail to my account

  • 3 uphendule
  • 2 zinale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu Matt

turon
turon
more options

I have manually entered all the information as my hosting website has provided and I am able to send mail but others are not able to sen mail to me.

The following message occurs every attempt to send to my account:

Delivery to the following recipient failed permanently: 

    turon@microciderco.com.au

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain microciderco.com.au by aspmx.l.google.com. [2607:f8b0:400d:c00::1a].

The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 i68si5152525qgd.15 - gsmtp

I have manually entered all the information as my hosting website has provided and I am able to send mail but others are not able to sen mail to me. The following message occurs every attempt to send to my account: Delivery to the following recipient failed permanently: turon@microciderco.com.au Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain microciderco.com.au by aspmx.l.google.com. [2607:f8b0:400d:c00::1a]. The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 i68si5152525qgd.15 - gsmtp

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you actually created the email address i the mail server for your domain? That message is from your hosting provider saying you have not yet done so.

turon
turon Umnikazi wombuzo
more options

As far as im aware yes I have

I have used manual configuration in Thunderbird to set up the mail accounts and entered all the fields as shown by the hosting site

I am able to send mail via thunderbird but not able to receive it ?

Thanks

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Well the domain passes most standard checks. http://www.dnsstuff.com/tools#dnsReport|type=domain&&value=microciderco.com.au

Google, whom I assume are your hosts are emphatic when I send mail to that address that the address simply does not exist. So I think you need to revisit that part of your domain setup. perhaps create a couple of other addresses and see if they play nice.