搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 1 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 philipp

more options

Here are the crash IDs - I can't open Mozilla at all even after uninstalling and reinstalling.

Crash ID: bp-994acad8-da22-439c-a14b-f38742170207 Crash ID: bp-2d0a6915-30bb-478e-bea3-0ec452170207 Crash ID: bp-af87f844-b5ff-40a3-a62b-e78352170207 Crash ID: bp-e8c90d5e-25f5-495c-a042-7a16c2170201 Crash ID: bp-6ce11fbb-8c25-4aed-8994-c338d2170131

Please help.

Here are the crash IDs - I can't open Mozilla at all even after uninstalling and reinstalling. Crash ID: bp-994acad8-da22-439c-a14b-f38742170207 Crash ID: bp-2d0a6915-30bb-478e-bea3-0ec452170207 Crash ID: bp-af87f844-b5ff-40a3-a62b-e78352170207 Crash ID: bp-e8c90d5e-25f5-495c-a042-7a16c2170201 Crash ID: bp-6ce11fbb-8c25-4aed-8994-c338d2170131 Please help.

被選擇的解決方法

hi arigabriel, thanks for providing some crash ids. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

more options

選擇的解決方法

hi arigabriel, thanks for providing some crash ids. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox