Firefox Hello can't access my camera or microphone

Firefox Hello will ask to use your camera or microphone at the beginning of each call, unless you've set your permissions to automatically block or allow access. Follow these steps to change these permissions settings.

1. Click on the site identity icon (the lock symbol) in the address bar.
2. Choose Allow on each menu next to Use the Camera and Use the Microphone:

   

3. Click anywhere on the web page to close the menu, then click the Retry button.