搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 4 个回答
  • 8 人有此问题
  • 14 次查看
  • 最后回复者为 cor-el

more options

Every time I try to open Firefox, I get the following pop-up: "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report."

I have tried restarting my computer and the same thing happens.

Every time I try to open Firefox, I get the following pop-up: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." I have tried restarting my computer and the same thing happens.

被采纳的解决方案

Try to update to the latest Firefox 10.0.1 version.

You can find the latest Firefox release in all languages and for all Operating Systems here:

定位到答案原位置 👍 0

所有回复 (4)

more options

Hey lmk727,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

more options

I can't even get it to open in safe mode. When I hold down shift, nothing happens.

more options

I had the same issue after my 2/10/12 update.

more options

选择的解决方案

Try to update to the latest Firefox 10.0.1 version.

You can find the latest Firefox release in all languages and for all Operating Systems here: