Hello blablabla0216,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

1. Open the Troubleshooting Information page using one of these methods:
   • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
   • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

I tried the above procedure without success. I am trying to use my online banking website (Key.com) but I can't access the information I want to view. The arrow does not change to the hand and when I click Stop the site locks up.

I'm having the very same problem accessing my banking site at key.com

When I go into Safe Mode, I can get to those sites.

Sounds like that add-on is causing the issue if the sites work while in Safe Mode.

Same problem. I have a brand new Mac Studio running Sonoma 14.0. Firefox claims it's up to date. I am NOT going to stop the page I AM USING! This is interfering with me earning my living. It was understandable on a 13 year old Mac Mini, but this computer is STATE OF THE ART. This is utterly ridiculous! Time to use another browser I think.