My account disappeared?
I reinstalled windows and when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account.
I had so many passwords on there and now I can no longer access as my account was deleted
Please help
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Click the link to restore your account. Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.
Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.
matthewdani07 said
I reinstalled windows
Hi Matthew, what method did you use to reinstall it? The Windows "Refresh" or "Reset" should preserve your data in a folder named
C:\Windows.old
Can you find such a folder on your system?
If so:
Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Then check here:
C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\
You might just have one profile folder, or you might have more than one.
Anything so far?
matthewdani07 said
when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account.
Is it possible you were using a different email address for your Firefox Account? I don't think you can re-use an address you used before. ???