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paid for version of lastpass works on desktop but deemed free version on laptop and has been removed as incompatible

  • 2 个回答
  • 1 人有此问题
  • 13 次查看
  • 最后回复者为 rayah

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Lastpass disappeared from my laptop and after looking add addons found that it was removed because it was deemed to be the free version and not compatible. I use the paid for version of lastpass which I should be able to use across any of my machines. It works fine on Firefox on my desktop.

Lastpass disappeared from my laptop and after looking add addons found that it was removed because it was deemed to be the free version and not compatible. I use the paid for version of lastpass which I should be able to use across any of my machines. It works fine on Firefox on my desktop.

被采纳的解决方案

UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: Update Firefox to the latest release.

Hi rayah, it's not a specific problem with LastPass, there is a general problem with most add-ons at the moment. A critical certificate Firefox uses to verify their digital signatures has expired, and you need a new one to resume using the extensions.

Please see this article for more information: Add-ons disabled or fail to install on Firefox.

Also, Firefox 66.0.4 is expected later today with a fix if the interim hotfix hasn't come through.

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选择的解决方案

UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: Update Firefox to the latest release.

Hi rayah, it's not a specific problem with LastPass, there is a general problem with most add-ons at the moment. A critical certificate Firefox uses to verify their digital signatures has expired, and you need a new one to resume using the extensions.

Please see this article for more information: Add-ons disabled or fail to install on Firefox.

Also, Firefox 66.0.4 is expected later today with a fix if the interim hotfix hasn't come through.

由jscher2000 - Support Volunteer于修改

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Thanks jscher2000 for your quick response - all well now with Firefox 66.0.4