Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date.

  • 9 àwọn èsì
  • 21 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date. I have erased the pluginreg.dat file and it did not solve the problem. Any other suggestions or is this the plug-ins checker not taking my Firefox Mac version into account? Is Windows still the only Reader version that has actually updated?

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date. I have erased the pluginreg.dat file and it did not solve the problem. Any other suggestions or is this the plug-ins checker not taking my Firefox Mac version into account? Is Windows still the only Reader version that has actually updated?
Ìsopọ̀ yíyà aṣàfihàn

All Replies (9)

more options

Is it the official Adobe Reader download website that is telling you that you are out-dated?

As far as I can see, you are running the most recent version.

Please try going to your profile folder and deleting the pluginreg.dat file and then restarting Firefox. More information about locating your Firefox profile folder can be found in this article:

more options

Adobe show's my version as the latest Mac Version, it's Mozilla's plug-in checker that shows it out-of-date and will not recognize it.

more options

Did you try the steps that I have listed above?

more options

I had already tried what you stated to do saneman said

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date. I have erased the pluginreg.dat file and it did not solve the problem. Any other suggestions or is this the plug-ins checker not taking my Firefox Mac version into account? Is Windows still the only Reader version that has actually updated?
more options

I can confirm that you are running the latest version of Adobe Reader, so there is no concern for security. This must be a bug on our end.

Sorry for any inconvenience.

If you file a bug report on Bugzilla, on of the developers will address this issue and my the necessary repairs.

more options
If you file a bug report on Bugzilla, on of the developers will address this issue and my the necessary repairs.

I guess I'll file a bug report, thanks for giving it a go.

more options

This is a know issue with the update checker. If the programs web site says you are up to date, then you are fine. Don’t worry.

more options

No problem. Sorry we couldn't really fix your issue, but since we are not related with the development of Firefox, there is not really much that the support team volunteers can do. Thanks for contacting the Mozilla support.

more options

Previous bug report about issues with the Adobe Reader.

  • Bug 1197015 - Adobe Reader DC 15.8.20082.15957 is showing as outdated, needs to add entry