password failure
when opening my emails all of a sudden I get this message
ding of password for user rharlow@btconnect.com did not succeed. Mail server pop.outlook.com responded: Logon failure: unknown user name or bad password.
It Then asks me to enter a new password ! I do but nothinh occurs??????
All Replies (2)
You may have your client incorrectly set up.
Attached are my settings (for IMAP not POP)
Go to Tools->Account Settings and check the server name, server port and other Server related features. Check a web page from Outlook.com on how to set up the POP client.
Do not forget to set to allow POP in Outlook.com first. See the help link from Outlook.com:
Apps that support POP and IMAP
If you want to add your Outlook.com account to another email program that supports POP or IMAP, here are the manual server settings you'll need.
Note: POP access is disabled by default. To enable POP access, see Enabling POP access in Outlook.com.
IMAP server name imap-mail.outlook.com
IMAP port 993
IMAP encryption method SSL
POP server name pop-mail.outlook.com
POP port 995
POP encryption method SSL
SMTP server name smtp-mail.outlook.com
SMTP port 587
SMTP encryption method TLS
Do you have 2-step verification on this account? If so, you must enable access for 'less-secure' apps and generate an app-specific password for TB. Next, delete any old passwords in Tools/Options/Security/Passwords/Saved Passwords, OK, restart TB and enter the correct password when prompted.
Besides password issues, you should enter these updated settings for a btconnect.com POP account:
https://btbusiness.custhelp.com/app/answers/detail/a_id/18746//c/5169