Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why can't I connect to the server when I get the notifcation to upgrade Firefox?

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy shrinkrap305

more options

Periodically I get a notification that there's an upgrade for Firefox, and when I click on the download button a status bar appears, but my computer can't connect to the server.

Periodically I get a notification that there's an upgrade for Firefox, and when I click on the download button a status bar appears, but my computer can't connect to the server.

Saafara biñ tànn

Hi shrinkrap305,

Try going to http://www.mozilla.org/en-US/firefox/new/

  1. Download the full installer to your desktop.
  2. Close Firefox. Be sure that it isn't still running in the background.
  3. Run the installer and re-open Firefox.

Hopefully this helps!

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Saafara yiñ Tànn

Hi shrinkrap305,

Try going to http://www.mozilla.org/en-US/firefox/new/

  1. Download the full installer to your desktop.
  2. Close Firefox. Be sure that it isn't still running in the background.
  3. Run the installer and re-open Firefox.

Hopefully this helps!

more options

Hi Matt, thanks for your response to my query. I tried your suggestion but the installer fails to mount. what next? Thanks so much for your help. Carol

more options

ok, tried again and was successful! thanks again for your help! carol