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Firefox crashes

  • 8 tontu
  • 4 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy John99

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Crashes before opening, I completely removed the program and installed Firefox 8 when the problem started and now it is worse. This started today after I installed some Windows 7 updates today.

Crashes before opening, I completely removed the program and installed Firefox 8 when the problem started and now it is worse. This started today after I installed some Windows 7 updates today.

Saafara biñ tànn

Are you using Roboform that may be the problem, if so try updating that. You may find firefox does not crash if you uninstall Roboform.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (8)

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Saafara yiñ Tànn

Are you using Roboform that may be the problem, if so try updating that. You may find firefox does not crash if you uninstall Roboform.

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Not using roboform

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scrapaddict28, you should read through the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article to the end and get your own crash report ID so that we can help you, like robleecas, the owner of this thread, did.

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Are you able to provide another couple of crash ID s please.

If I am correct in what I read previously your crash report showed

10 	roboform.dll 	roboform.dll@0x4684c0 	
11 	roboform.dll 	roboform.dll@0x467c70

that lead me to believe you seem to have roboform installed, and that it may have been involved in the crash.

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John99, scrapaddict28 has not furnished a crash report. The previously furnished crash report related to roboform was from robleecas, who has not responded yet.

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Yes upgrading Roboform solved the problem. Thanks for the help.

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Thanks for posting back, robleecas. I marked John99's initial post as the solution (updating Roboform).

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Sorry for the confusing reply, I do often post without looking too closely! ;)

  • Thanks for sorting it out Alice.
  • and of course thanks roboleecas for posting back with confirmation, glad to have helped.