Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do some PDFs not load?

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 18 views
  • i mujjee tontu mooy Paul

more options

When trying to view some PDF documents, it appears that the PDF reader starts, quits and then displays different mesages, depending upon the site: "Cannot display PDF (Image Download cannot be opened)" or "Cannot display PDF (EnvelopePDF.aspx cannot be opened)"

When trying to view some PDF documents, it appears that the PDF reader starts, quits and then displays different mesages, depending upon the site: "Cannot display PDF (Image Download cannot be opened)" or "Cannot display PDF (EnvelopePDF.aspx cannot be opened)"

All Replies (4)

more options

Hi

So that I can look into this further, do you have an example of a link where this happens?

more options

Unfortunately, I cannot. So far, I've only observed it when attempting to views PDFs from a secure site, lie the ones you view/download from a financial institution.

more options

I'm using version 68.0, which I downloaded from the Google Play store.

more options

Hi

The only thing I can think of is that the .pdf is of a type that Firefox for Android presently does not support (some .pdf files are more complex than just text or graphics). Hopefully this is something that we can support in a future update.