Account data disappeared
Hello! my Firefox account has lost data. I describe the situation: today I log into my Firefox account, and I see that the data was synchronized, but there were no usernames, passwords, bookmarks, nothing on one account. I tried using another phone, the same thing, synchronization takes place , but there is no data. And until today, all the data was in place. What should I do in such situations?
Tất cả các câu trả lời (3)
Hi
Can you still see your bookmarks and other data on one if your devices?
Себуро сказал(а)
Привет. Можете ли вы по-прежнему видеть свои закладки и другие данные на одном из ваших устройств?
Unfortunately, there are no more devices with this data. I used to uninstall Firefox, and then install it again when logging in, restore logins, bookmarks, etc. But, today, something has changed and after logging in, I did not see my data.
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.