Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes

more options

Firefox crashed and now will not open any more, in safe mode or in normal mode... just keeps crashing...

Crash ID: bp-1c36b3b1-af8f-4a17-bec4-f9d212160212

Firefox crashed and now will not open any more, in safe mode or in normal mode... just keeps crashing... Crash ID: bp-1c36b3b1-af8f-4a17-bec4-f9d212160212

Tất cả các câu trả lời (2)

more options

You may want to try restarting Windows. Then open Firefox.

more options

Sorry to hear about the crashes, and thank you for the report. That crash is happening so early that I don't recognize what Firefox is trying to do. Possibly the program files have become damaged.

If the problem persists after restarting Windows, could you try:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 44.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) Note: For broadest compatibility, choose the 32-bit version.

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(32-bit Firefox on 64-bit Windows)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(Other versions)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Can a cleanly reinstalled Firefox start up in a language that works better for you?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins