In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-8ce068ea-7a3f-42d1-9fc5-0f26f0171015 bp-a58506b7-2cbe-49ee-999f-04d4c1171015 bp-e10541ed-7b0b-4d2e-8a4c-2eea50171015 bp-4647b445-68ba-496b-858a-0f3861171014

bp-8ce068ea-7a3f-42d1-9fc5-0f26f0171015 bp-e10541ed-7b0b-4d2e-8a4c-2eea50171015

Signature: F1398665248

Process Type plugin (web) Filename: NPSWF32_25_0_0_148.dll

Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++++ bp-a58506b7-2cbe-49ee-999f-04d4c1171015 bp-4647b445-68ba-496b-858a-0f3861171014

Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

This is for Sumo's Related Bugs 1404105 NEW --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

Two of the crash reports show a problem with an old version of Flash.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 27.0.0.159

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

I had updated flash and still had the crash. I also just unistalled and reinstalled flash per instructions and it still crashes:

bp-a7e729b0-5651-4194-8384-6ede91171015

bp-a7e729b0-5651-4194-8384-6ede91171015 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

mdnsNSP.dll = Bonjour Namespace Provider

This is for Sumo's Related Bugs 1404105 NEW --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

The bug is several weeks old. A lot of browsers have crashed but they are not sure why.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Type about:profiles<enter> in the address bar.

Are you using "Clear history when Firefox closes" to clear offline website data or otherwise have cleared this data during the current session?

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

The profile was the issue. A new profile did not crash so I followed the instructions by cor-el under "To fix the problem in the original profile" in "http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues" actually I deleted everything they said before realizing I needed to restart between steps to see what the issue was. The issue went away, no more crash. I reloaded add ons I wanted as the steps I performed seemed to have removed all my addons. I loaded AdBlock and NoScript and still have no issues. I forget what other addons I had, but all but these were disabled anyway.

NOW MY OTHER ISSUE, this is what I first noticed before I realized I was crashing. When I updated from 47 the 56 I lost being able to see my cached video files. I view them with VideoCacheView.exe. When I noticed this I backed down to version 47 and it is fine, then back to 56 and it is not working. The programmer said he sees his video cached files fine in version 56.