Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Thunderbird Crashes when trying install the program

  • 2 відповіді
  • 0 мають цю проблему
  • 2 перегляди
  • Остання відповідь від Canis Minor

more options

Hi i have below errors trying to install Thunderbird on My Mac with MacOS Mojave.

How can i have this solved?

AdapterDeviceID: 0x0412 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,prisjakt-sv-SE%40search.mozilla.org:1.0,allaannonser-sv-SE%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,tyda-sv-SE%40search.mozilla.org:1.0 AvailablePhysicalMemory: 82403328 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20231113191723 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1700135527 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FontName: SignPainter GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1700134237 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1700135514 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 675000320 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 541 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1700135514 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231113191723","version":"115.4.3","vendor":null,"displayVersion":"115.4.3","platformVersion":"115.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.7.0","locale":"sv-SE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0412","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6810","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":6400,"screenHeight":3600,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"iMac15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"sv-SE","intl":{"requestedLocales":["sv-SE"],"availableLocales":["sv-SE","en-US"],"appLocales":["sv-SE","en-US"],"systemLocales":["sv-SE","en-SE"],"regionalPrefsLocales":["sv-SE","en-SE"],"acceptLanguages":["sv-SE","sv","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"EG","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19676,"firstUseDate":19676},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"prisjakt-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"allaannonser-sv-SE@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"tyda-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: https://start.thunderbird.net/sv-SE/release/?uri=/thunderbird/start/&locale=sv-SE&version=115.4.3&channel=release&os=Darwin&buildid=20231113191723 UptimeTS: 31.7418004 Version: 115.4.3 useragent_locale: sv-SE

Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen.

Regards Sammy

Hi i have below errors trying to install Thunderbird on My Mac with MacOS Mojave. How can i have this solved? AdapterDeviceID: 0x0412 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,prisjakt-sv-SE%40search.mozilla.org:1.0,allaannonser-sv-SE%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,tyda-sv-SE%40search.mozilla.org:1.0 AvailablePhysicalMemory: 82403328 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20231113191723 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1700135527 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FontName: SignPainter GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1700134237 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1700135514 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 675000320 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 541 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1700135514 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231113191723","version":"115.4.3","vendor":null,"displayVersion":"115.4.3","platformVersion":"115.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.7.0","locale":"sv-SE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0412","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6810","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":6400,"screenHeight":3600,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"iMac15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"sv-SE","intl":{"requestedLocales":["sv-SE"],"availableLocales":["sv-SE","en-US"],"appLocales":["sv-SE","en-US"],"systemLocales":["sv-SE","en-SE"],"regionalPrefsLocales":["sv-SE","en-SE"],"acceptLanguages":["sv-SE","sv","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"EG","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19676,"firstUseDate":19676},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"prisjakt-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"allaannonser-sv-SE@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"tyda-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: https://start.thunderbird.net/sv-SE/release/?uri=/thunderbird/start/&locale=sv-SE&version=115.4.3&channel=release&os=Darwin&buildid=20231113191723 UptimeTS: 31.7418004 Version: 115.4.3 useragent_locale: sv-SE Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen. Regards Sammy

Усі відповіді (2)

more options

Does the same problem occur if you start Thunderbird in Troubleshoot mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird ?

Does it offer to send a Mozilla crash report?

more options

Yes it does. Tried that solution but same issue with the program.