Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Since 18 December I am not getting any emails and have tried all the helps I can find.

  • 1 відповідь
  • 1 має цю проблему
  • 8 переглядів
  • Остання відповідь від Matt

mcsr5or
mcsr5or
more options

I have stopped getting any emails from comcast since 18 December 2017. I have tried all the helps listed under "Did your ability to receive mail suddenly stop? Was it working before?"

The only thing I cannot figure out how to try is whether my antivirus is stopping mail from coming. I have the same password at my ISP and I can view the mail at the ISP account. I am using Viper as my antivirus. I have opened it up and selected the email under Manage and the only thing I could see to change was the port being used. I now have the port the same on the Account options and on the Viper email. But still no messages.

I have stopped getting any emails from comcast since 18 December 2017. I have tried all the helps listed under "Did your ability to receive mail suddenly stop? Was it working before?" The only thing I cannot figure out how to try is whether my antivirus is stopping mail from coming. I have the same password at my ISP and I can view the mail at the ISP account. I am using Viper as my antivirus. I have opened it up and selected the email under Manage and the only thing I could see to change was the port being used. I now have the port the same on the Account options and on the Viper email. But still no messages.

Усі відповіді (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

my personal recommendation is to disable all email scanning. It does little in the way of security and causes a whole host of problems.

You might also want to check the firewall see On the toolbar > Tools