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If you forgot the password you use to sign in to Mozilla VPN, you can reset it to a new one, then sign in to Mozilla VPN with your new password.

<!-- archive, update or redirect? see https://bugzilla.mozilla.org/show_bug.cgi?id=1897066 --> {warning}'''This article may include outdated content. Please see [[How to change or reset your Mozilla account password]] for current information and instructions.'''{/warning} If you forgot the password you use to sign in to Mozilla VPN, you can reset it to a new one, then sign in to Mozilla VPN with your new password. {warning}Your other devices will stop synchronizing after resetting your password, and you may lose some of your synced browsing information (unless you [[Reset your Mozilla account password with Recovery Keys|reset your account with recovery keys]]). We will be able to recover your payment information but not your browsing information, bookmarks and logins.{/warning} #Open Mozilla VPN and click (or tap) {menu Already a subscriber}. #Enter your email address in the email field and click (or tap) {button Continue}. #Click (or tap) '''Forgot your password''' in the next screen. #Your browser will open with a Mozilla account page to reset your password. #Enter the email address associated with your account in the password reset screen and click (or tap) {button Begin reset}. #You’ll receive an email in your inbox with a confirmation code to create a new password. =I’m still unable to sign in to my Mozilla account= If you're still having issues to sign in, contact us directly: #Open Mozilla VPN. #Click (or tap) {menu Get help} at the top right corner of the application. #Click (or tap) {menu Contact Support}. #Enter your email address and details about your issue. #When complete, click (or tap) {button Submit}.