Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does my webmail site no longer work after 2 yrs. on Firefox, but does on other browsers?

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

ethicist
ethicist
more options

I am no longer able to utilize my office webmail site, Appnet.com, after 2 yrs. using it with Firefox. It works with Safari, however my EMR does not. so I am now having to use 2 browsers. I've tried unblocking the popup blocker on firefox and researching solutions to no avail.

I am no longer able to utilize my office webmail site, Appnet.com, after 2 yrs. using it with Firefox. It works with Safari, however my EMR does not. so I am now having to use 2 browsers. I've tried unblocking the popup blocker on firefox and researching solutions to no avail.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.