Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 4 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย sdsteve

sdsteve
sdsteve
more options

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference.

My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing.

The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405

I'm submitting this using Chrome because Firefox is broken.

However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference. My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing. The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405 I'm submitting this using Chrome because Firefox is broken. However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

การตอบกลับทั้งหมด (2)

philipp
philipp
  • Moderator
more options

hi, unfortunately this crash may be caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

sdsteve
sdsteve เจ้าของคำถาม
more options

Thanks very much. That's probably the problem - we do have Websense something or other AP-ENPOINT DLP running. I'm still baffled why it won't let newer versions run but it's ok with my running and installing, repeatedly, 43.0.4.